Return & Refund Policy – sathorn-garden.com

At Sathorn Garden, we want every customer to be completely satisfied with their purchase. If something is not right with your order, we are here to make it right.

Return Eligibility

You may return an item within 90 days from the delivery date.

We accept returns under the following conditions:

Defective and non-defective products
New, opened, or slightly used products

How to Request a Return

1. Contact Us First:
Please email support@sathorn-garden.com or call +1 (251) 230-3497.
If your item is damaged or defective, include clear photos and a short description.
2. Wait for Approval:
We will review your request and provide return instructions. Please do not ship any item before approval.
3. Return the Item:
Once approved, you may ship the item using a trackable and insured shipping method. A valid tracking number is required.
4. Return Method:
Returns may be completed via mail or approved drop-off methods where applicable.

Refund Process

Once your return is received and inspected (within 72 hours), refunds are processed within 7 business days
Refunds include the full purchase amount, including original shipping and handling fees
We do not charge any restocking fees